Last updated: October 21, 2026
Thank you for shopping with Lioralove. We want you to love your jewelry. If you’re not completely satisfied, we’re here to help.
Returns
You may return unworn and eligible items in their original condition and packaging within 30 days of delivery for a refund or exchange. Items must be free of damage, perfume, or signs of wear.
Returns are accepted only if the jewelry arrives with the original Return Security Tag attached and undamaged. Items with a removed or damaged tag are not eligible for return.
Non-returnable items
- Custom or personalized pieces
- Items marked “Final Sale”
- Earrings, for hygiene reasons
How to start a return
Email us at [email protected] with your order number and the reason for your return. We’ll reply with return instructions and the return address.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost in transit.
Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds are issued to your original payment method within 7–10 business days. Original shipping fees are non-refundable.
Damaged or incorrect items
If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund at no cost to you.
Contact us
[email protected]